Privacy Policy
Last updated: August 7, 2026
StrainDesk ("StrainDesk," "we," "us," or "our") provides property-management software for independent landlords. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using StrainDesk at straindesk.com and related applications (the "Service"), you agree to this Policy.
1. Information we collect
We collect the following categories of information:
Account information. When you create an account we collect your name, email address, phone number, password (stored in hashed form by our authentication provider), and, if you sign in with Google, basic profile information from Google.
Information you enter about your properties and tenants. To use the Service you provide data such as property addresses and details, tenant names, email addresses, phone numbers, lease dates and terms, rent amounts and payment history, security deposits, maintenance requests (including any photos uploaded), documents (such as leases and notices), expenses, and related records.
Payment information. Online rent payments are processed by Stripe. When you connect a Stripe account or a tenant pays through a payment link, Stripe collects and processes the payment details. We do not store full card or bank-account numbers on our systems; we retain limited records such as payment amounts, dates, status, and Stripe identifiers.
Communications. Emails and SMS messages sent through the Service (for example rent reminders and maintenance updates) are delivered via our email and SMS providers, which process the recipient's address or phone number to deliver the message.
Usage and device information. We and our hosting provider automatically collect standard log data such as IP address, browser type, pages viewed, and timestamps to operate and secure the Service.
2. How we use information
We use information to provide, maintain, and improve the Service; create and manage your account; process subscriptions and payments; generate documents and reports you request; send transactional communications and, where enabled, reminders and notifications; provide support; monitor and secure the Service and prevent abuse; and comply with legal obligations.
3. How we share information
We do not sell your personal information. We share information only as follows:
Service providers. We use trusted vendors to run the Service, including Supabase (database, authentication, and file storage), Stripe (payment processing), Resend (email delivery), Twilio (SMS delivery), Vercel (application hosting), and Google (optional sign-in). These providers process information on our behalf under their own terms and privacy policies.
Legal and safety. We may disclose information if required by law or to protect the rights, property, or safety of StrainDesk, our users, or others.
Business transfers. If StrainDesk is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
4. Text messaging (SMS)
If your plan includes text alerts and you opt in, StrainDesk sends SMS text messages to the mobile number on your account for the alert types you enable (for example rent, lease, and maintenance alerts). You can enable or disable text alerts at any time in Settings under Notifications, or by replying STOP to any message; reply HELP for help.
Message frequency. Message frequency varies and depends on the activity in your account. You receive a text only when an alert type you have turned on is triggered, so the number of messages depends on how many such alerts your account generates.
Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.
We do not share your mobile number. We do not sell, rent, or share your mobile number or your SMS opt-in with third parties or affiliates for their marketing or promotional purposes. Your mobile number and consent are used only to deliver the StrainDesk alerts you request, and are shared only with our SMS provider (Twilio) to the extent needed to send those messages.
5. Tenant information and your responsibilities
Landlords using StrainDesk enter and control information about their tenants. If you are a landlord, you are responsible for having an appropriate legal basis to provide tenant information to us and for complying with applicable landlord-tenant and privacy laws. With respect to tenant personal information you upload, StrainDesk acts as a processor on your behalf. If you are a tenant and have questions about your information, please contact the landlord who manages your rental.
6. Data retention
We retain your information for as long as your account is active and as needed to provide the Service. You may request deletion of your account, after which we will delete or de-identify your information within a reasonable period, except where we must retain it to comply with legal, tax, accounting, or security obligations.
7. Security
We use administrative and technical safeguards, including encryption in transit, access controls, and row-level security in our database, to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
You can access and update most account and property information directly in the app, export your data from your account settings where available, and request correction or deletion of your information by contacting us. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act; we honor applicable rights and will not discriminate against you for exercising them.
9. Cookies
We use strictly necessary cookies and similar technologies to keep you signed in and to operate the Service. We do not use the Service to serve third-party advertising.
10. Children's privacy
The Service is intended for adults managing rental property and is not directed to children under 18. We do not knowingly collect personal information from children.
11. Third-party links
The Service may link to third-party sites and services (for example a demo video host or a payment page). Their privacy practices are governed by their own policies.
12. Changes to this Policy
We may update this Policy from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, notify you.
13. Contact us
Questions about this Policy can be sent to support@straindesk.com.