Terms of Service
Last updated: July 1, 2026
These Terms of Service ("Terms") govern your access to and use of StrainDesk (the "Service"), provided by StrainDesk ("StrainDesk," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
StrainDesk is property-management software for independent landlords that helps with rent tracking and collection, maintenance requests, document and notice generation, and basic income and expense accounting. Features vary by subscription plan.
2. Eligibility and accounts
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your login credentials, and for all activity under your account. Notify us promptly of any unauthorized use.
3. Subscriptions, billing, and cancellation
StrainDesk offers a Free plan and paid plans: Pro at $39 per month and Plus at $69 per month. Optional one-time set-up assistance is available for $99 (Pro) or $199 (Plus). Paid plans are billed in advance on a recurring monthly basis through Stripe and renew automatically until cancelled.
You may cancel or change your plan at any time from your billing settings. Cancellations and downgrades take effect at the end of the current billing period; you retain access to your paid features until then, after which your account moves to the lower plan. Payments are non-refundable except where required by law. We do not delete your data when you downgrade; however, plan limits (such as the number of properties) apply to creating new records going forward.
We may change plan pricing or features on a prospective basis; we will provide notice of material changes as required by law.
4. Payments and Stripe
Online rent collection uses Stripe, including Stripe Connect. Landlords connect their own Stripe account to receive funds, and tenants pay through a payment link. Your use of Stripe is subject to Stripe's terms and privacy policy. StrainDesk is not a bank, money transmitter, or payment processor and is not responsible for the processing, timing, or reversal of payments, or for Stripe's fees. Applicable processing fees are described in the app.
5. Documents are not legal advice
StrainDesk provides state-aware templates for leases, notices, checklists, and similar documents as a convenience. StrainDesk is not a law firm, does not provide legal advice, and these templates do not constitute legal advice. Landlord-tenant law varies by state and locality and changes over time. You are responsible for ensuring any document you generate is accurate, complete, and appropriate for your situation, and you should consult a licensed attorney in your jurisdiction before relying on it.
6. Not financial or tax advice
Accounting features, reports, and Schedule E summaries are provided for your convenience and do not constitute financial, accounting, or tax advice. Consult a qualified professional regarding your finances and taxes.
7. Your content and data
You retain all rights to the data and content you submit to the Service ("Your Content"). You grant StrainDesk a limited license to host, process, and display Your Content solely to operate and provide the Service. You are responsible for Your Content and for having the rights and legal basis to provide it, including information about your tenants.
8. Acceptable use
You agree not to misuse the Service, including by: violating any law or the rights of others; uploading unlawful, infringing, or harmful content; attempting to access accounts or data that are not yours; probing, scanning, or breaching security; interfering with or disrupting the Service; or using the Service to send unlawful or unsolicited communications.
9. Third-party services
The Service integrates with third parties such as Stripe, Google, and communication providers. Your use of those services is governed by their terms. We are not responsible for third-party services.
10. Intellectual property
The Service, including its software, design, and content (excluding Your Content), is owned by StrainDesk and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms.
11. Disclaimer of warranties
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.
12. Limitation of liability
To the maximum extent permitted by law, StrainDesk and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless StrainDesk from any claims, damages, and expenses arising out of your use of the Service, Your Content, or your violation of these Terms or applicable law, including any claims by your tenants.
14. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or to protect the Service or other users. Upon termination, the provisions that by their nature should survive will survive.
15. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance.
16. Governing law
These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules, except where superseded by mandatory local law. Any disputes will be resolved in the state or federal courts located in Ohio, unless applicable law requires otherwise.
17. Contact
Questions about these Terms can be sent to support@straindesk.com.